PHIDO is the Digital Solutions Division of Phillips Pet Food and Supplies, the leading distributor in the pet industry. we tackle complex operational and technological challenges for pet industry players, so they can focus on their customers and sales. The first such product is Endless Aisles, a drop-ship fulfillment service helping stores expand their offering and connect with their customers online.
Customer Experience (CX) Operations Coordinator Role
We are looking for an energetic, positive, hungry person to join our team as CX Coordinator. In this role, you'll serve as the focal point for all things Endless Aisles operations-related. This includes proactively managing the day-to-day interactions with retailers who are using our technology. You will be responsible for addressing questions, issues with orders, and coordinating with various stakeholders to deliver resolutions .
Customer Service Responsibilities
Order Management Responsibilities
Key Skills Required:
Approach change with creativity, and craft resourceful solutions
Grow yourself and others by being curious about the world, and invested in your work.
Use data to drive decisions, and own the outcomes.
Listen to others, and always assert your view respectfully.
Package will be competitive commensurate with experience
If hired full-time, benefits include medical, dental and vision plans and 401K match
About the Office
Our Herald Square office has an open floor plan and lots of sun. You’ll have access to an impressive snack and refreshment counter, incredible coffee, and cold brew on tap. We are a passionate and diligent group that also makes time for weekly happy hours, breakfasts, lunches, and team events to celebrate goals.